Our next change in heart comes with a change in motive. We need to examine our personal role in any problem we encounter. Our first change in heart comes from realizing that as much fun as it would be to fix other people, we need to work on ourselves first. In order to break away from silence and violence, we have to change our behavior.
#Crucial conversations book notes how to
Chapter Three: Start with Heart: How to Stay Focused on What You Really Want Taking time to fill the pool leads to faster and more effective results than the game-playing that inevitably follows silence and violence strategies. Anything less than total candor shrinks the shared pool, saps motivation, and dumbs down decisions. The more information we have in the pool, the better prepared we are to make decisions and get results. It contains the ideas, theories, feelings, thoughts, and opinions that are openly shared. At the center of dialogue lies a Pool of Shared Meaning.
#Crucial conversations book notes free
When we fail a crucial conversation, every aspect of our lives can be affected-from our careers, to our communities, to our relationships, to our personal health.Ĭhapter Two: Mastering Crucial Conversations: The Power of Dialogueĭialogue is the free flow of meaning between two or more people. We may not become physically violent, but we do attack others’ ideas and feelings. In short, we move between silence and violence-we either don’t handle the conversation, or don’t handle it well. We often hold things inside by going silent until we can take it no longer-and then we drop a bomb. Ironically, the more crucial the conversation, the less likely we are to handle it well. When we face crucial conversations, we can do one of three things: We can avoid them, we can face them and handle them poorly, or we can face them and handle them well.
They possess a skill-set that is easy to learn and allows them to face any situation with nearly anybody–no matter power, position, or authority.Ĭhapter Summaries Chapter One: What’s a Crucial Conversation? And Who Cares?Ī crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. They studied successful communicators over a period of 25 years and concluded that what typically set them apart from the rest of the pack was their ability to deal with crucial conversations. The authors support this idea by referring to people who are considered influential by their peers and managers in their work and relationships. If you can learn to speak up in these crucial moments effectively, then you can accomplish the results you are after. It is written on the premise that when you are stuck in any situation – whether it’s at home or work – there is a crucial conversation keeping you from accomplishing the desired results.
Ron McMillan, Al Switzler country United States language English subject Self-help, business genre Self-help, business publisher McGraw-Hill release date 2002 media type Paperback pages 240 isbn 0071401946 Crucial Conversations: Tools for Talking When Stakes are High discusses how to handle disagreements and high-stakes communication. Tools for Talking When Stakes are High image image caption Cover of Crucial Conversations author Kerry Patterson, Joseph Grenny, "Infobox Book " name Crucial Conversations:
0 kommentar(er)
